• 15

    Mar, 2017

    Build Relationships. Not Your Ego. (Part1)

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    I'm glad I have your attention. In this blog post, I am going to get straight to the point. No BS. Telling it like it is. Being involved with many businesses from small micro to large multi- nationals, I see & hear every day the impact of human interaction and what is does to a business’s bottom line. I will tell you about one of Australia's biggest multinational chains rapidly declining in market share, in one of my future blog posts. For now let's get serious. What i  Read More...
  • 08

    Mar, 2017

    Build Relationships. Not Your Ego. (Part 2)


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    continued from...Build Relationships. Not Your Ego. (/blog/build-relationships-not-your-ego-part-one) In my last post, I gave you the story about the reasons why most businesses small & large are failing. Firstly I'd like to take you back to the Australian multinational chain and the reason after so many years is rapidly losing market share. In this post I will refer the enterprise as company x. Feel free to join the dots Company x has been operational for 91 years and   Read More...
  • 25

    Jan, 2017

    Understand Your Customers Pain/Frustrations


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    The days of doing business, how we used to, has changed and is constantly changing. In one of my previous blogs I talked about - Test the Market for Your Product & Service (/blog/test-the-market-for-your-product-service), I discussed finding out what your potential customers want. Let's look at this further.... So what are you going to do differently? Remember when answering this refer back to...People do business with people they like and trust. Understand your cust  Read More...
  • 12

    Dec, 2015

    How to Remain Customer First in the Digital Age


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    We’re playing in a direct-to-consumer world. For one, ecommerce, wherein consumer goods are packaged, bundled, custom-made, and sold online has changed the game. Physical stores are no longer the only way for consumers to purchase goods, and perhaps more importantly by cutting out unnecessary middlemen, companies can now make high-quality products for people who were priced-out during an age when buying directly from the manufacturer wasn’t possible. 1.Know when and where yo  Read More...
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