As I sit here and write this blog post, I reflect back to an experience I had a few weeks when I visited a local shop on the Sunshine Coast, Qld.
It was lunch time and was searching for a local place I could sit, relax and enjoy my break. I found a local shop just a short walk from the beach surrounded by other shops...retail & restaurant. At first when I approached this shop, I was confused by the two entrances, not sure if it was 1 shop or 2 shops. The signage on the shop front wasn't all that clear. As I look confused, I approached the young girl and asked where I go to order. She was polite and guided me into the other entrance. So I placed my order and waited patiently for my hot chips & scallops. Yes I know not the healthiest being a fitness professional and everything (was my treat day!)
After about 6 mins the same young girl approached me and mentioned that I could not sit here and have my meal. I was shocked and asked why that is. She explained that because I had bought my hot chips & scallops from the takeaway shop (one of the entrances) that I had to take my meal away to eat it.
The other entrance (just around the corner - 5 metres away) was more seating.
After asking the young girl why this is, she explained to me, and I quote 'that's the rules'. She was polite and just doing her job and I commend her for that. Now to me as a customer this shocked me. This is why...
Don't you think that as a small business most of your customers would be foot traffic therefore, seeing a shop/restaurant/ cafe with bums on seats would be an encouragement and incentive to drop by and buy something. It would for me. What are the owners thinking?
The food was good by the way!
As a result of these rules (backward thinking in my opinion), I won't be returning and certainly won't be telling others to visit there.
Do businesses still do this? Do you think businesses these days need to be more accommodating & flexible to meet their customer’s needs? Am I the only one thinking this way?
I'd love to hear your thoughts :)