Understand Your Customers Pain/Frustrations

Bruce Knight - Wednesday, January 25, 2017


The days of doing business, how we used to, has changed and is constantly changing. In one of my previous blogs I talked about - Test the Market for Your Product & Service, I discussed finding out what your potential customers want.

Let's look at this further....

So what are you going to do differently?

Remember when answering this refer back to...People do business with people they like and trust. Understand your customers pain/frustrations.

Ask lots of questions, don't assume

For example:

* How did you feel when buying that product/service? 

 * What would you like from that product/service? 

 * What don't you like from that product/service? 

 * What do you like and don't like from other companies that provide the same product/service as ours? 

 * How can we improve our product/service?

If you solve these simple questions and provides solutions, you have won the game of business (in my words).

Remember the 80/20 Rule - 80% of your sales come from 20% of your customers

So...

Be Authentic

Be Honest

Be Genuine

Be You

and show you care about them as inviduals.

Bruce Knight
Founder
Business Network Alliance Australia
Entrepreneur, Business Success Coach & Strategist, Educator, Mentor, Author
Comments
Sang Rudell commented on 05-Feb-2016 02:12 PM
hi great post

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